Best web-based help desk software

On the other hand, support pages, incorporate chatbots, email links, forms, etc. to provide a form of direct support to the users. There’s the help center to solve common questions, then video tutorials in the Heap University section, and guides to help with installation and onboarding. I particularly like how they featured solutions to the main issues customers encounter at the top. The main goal of any knowledge base is to enable customers to access the help they need without having to contact your support team. Dezide is a platform that focuses on solving problems quickly for customers, particularly through self-service options. For example, one of its most notable tools is its customer-facing workflow.

Customize your resource center design

Bose has a great support page that is concise and easy to use, with a clear design that makes it easy to navigate. You can find detailed information about each product, including technical specifications and warranty details. In this article, we will delve into the world of modern support pages, exploring ten outstanding examples.

Finally, the page includes an option to directly contact customer support or watch a demo video with technical specifications. Localizing content demonstrates your commitment to inclusivity and increases the overall effectiveness of your resource center by catering to a more diverse user base. Clicking the support option on Hubspot will launch an in-app center containing different articles to guide you on the problem you just encountered. The “top searches” section is helpful as it might have just what the user is searching for, which saves extra time. They’re built to reflect a brand’s overall philosophy while at the same time making life easier for the users. A SaaS resource center should include a variety of content to cater to different needs and learning styles.

• The Self-Help widget appears as an intuitive, easily accessible tool, typically located at the side or bottom of your application interface.
• They’ll guide you to create effective and user-friendly help centers that actually assist customers.
• The “top searches” section is helpful as it might have just what the user is searching for, which saves extra time.

The Airtable Help Center includes a search tool and features educational resources in various formats, from templates and help articles to webinars and community support forums. Sophos Assistant is an embedded resource center that lives within the web-admin console UI of its firewall product. Stocked with around 700 links to product-related content and paired with guided flows, this in-app resource center supports customers as they configure, deploy, and maintain firewalls.

In contrast, a help center is a broader support hub, always located in-app, offering multiple resource types like FAQs, live chat, and other troubleshooting tools. Upon launching the help center, you’re greeted by a search bar for quickly finding topics. A “What’s new in Slack” banner quickly introduces the latest Slack features by release date. You also have suggestions for the most asked questions and an arrangement of help topics by theme. Provide users with relevant, contextual, personalized guidance for optimal user experience with Whatfix’s AI-powered search queries. Embed an expandable help widget on the side of your window to allow users to search for the resources they need within the flow of work, boosting information discovery.

Informative and interactive guides help customers solve their issues step-by-step. They often feature instructional and annotated screenshots to help users navigate their questions or issues. Help centers can also prompt in-app guidance that walk users step-by-step through preferred journeys, new features, technical set-up, and more. Even with the most well-designed software and streamlined processes, users need guidance to resolve issues and learn new features. Whether the goal is to support your organization’s workforce or customer base, in-app support is becoming increasingly vital to help users engage with software applications.

Support customers effortlessly with the most efficient web-based help desk ticketing system. By analyzing the keywords and phrases customers use when seeking help, you can pinpoint prevalent pain points and tailor your support page content accordingly. This ensures that your support materials directly address the issues customers encounter, enhancing the page’s relevance and effectiveness.

Save time with advanced HelpDesk features

With Userpilot, you can enhance your resource center by grouping individual items into modules, making the content organized and easy to navigate. Aside from having all the features we’ve identified in other products, Monday’s help center also includes buttons to check service status and suggest features. And if all that isn’t enough, customers have the option to contact the support team. But with all these resources available, you bet Heap’s support team won’t be getting many requests. Mural’s help center has all the resources their customers will need, but it can be a bit annoying to scroll until you find what you’re looking for. Overall, the help center looks great, and it’s nice how they highlighted the chat feature to invite customers that want extra help.

If you are looking to revamp your support section, remember it’s a lot of work, and it’s not something you should do alone. We aim to help brands re-focus from product instructions to interactive customer experiences. Starting with a search bar, this page also incorporates topic sections that include announcements, promotions, account settings, billings, etc.

Freshdesk help center example

Web-based help desk application is an online software-as-a-service (SaaS) customer support system, generally purchased on a subscription basis or for free. This type of software is typically cloud-hosted, secure, and easy to use. Reamaze allows businesses to manage live chat, chatbot, and social media conversations in one place. Its chatbot capabilities are powerful, enabling companies to reduce the volume of repetitive support requests while maintaining customer satisfaction. In today’s competitive DTC industry, exceptional customer support is no longer a « nice-to-have », it’s a necessity. Customers expect fast, efficient, and personalized responses to their inquiries.

This community works quite different than others, please read carefully the guidance provided on each page. Incorporating live chat doesn’t just enhance the customer experience; it can also have a positive impact on your business. It can help build trust, improve customer loyalty, and even increase sales as customers feel confident in your commitment to their needs. The haash.io company uses very simple language that anyone can understand while still providing detailed information about its products.

A help center reduces costs and increases efficiency by eliminating repetitive costs so reps can focus on more strategic tasks. Help centers make it possible to support more customers with smaller support staff and fewer manual resources. This in turn will reduce your overall support costs and allow you to scale more efficiently. Then there’s the chance of dropped calls or connections, or misunderstandings about the issues at hand – equally frustrating situations that can cause friction with customers. Cloud-based software offers convenient online access to applications, eliminating the need for device storage. With all hosting and storage handled externally, you can use the software on any internet-connected device.